Terms of Use

Imageskincaresuisse.ch is the online shop of IDIB GmbH (hereinafter referred to as “IDIB”) a Swiss Limited Liability Company with registered office in 6834 Morbio Inferiore, Switzerland.

The following General Terms and Conditions (GTC) apply to all services provided by IDIB and become binding for the purchaser (hereinafter referred to as “customer”) when an order is placed on Imageskincaresuisse.ch. The GTC apply to all contracts, deliveries, or other services. Deviating agreements or ancillary agreements require the written confirmation of IDIB.

The offer of Imageskincaresuisse.ch is limited to Switzerland and Liechtenstein and the orders are shipped only within this geographical area.

IDIB is entitled to change the GTC at any time. The version valid at the time the order is placed on Imageskincaresuisse.ch applies to the customer.

Registration at Imageskincaresuisse.ch is reserved exclusively for persons who are at least 18 years old, legally capable of acting and making decisions.

The customer must provide the data required for registration completely and truthfully. The customer is responsible for updating their data. IDIB is not liable for issues arising from outdated or incorrect information provided by the customer.

The provisions of IDIB privacy policy apply to data protection and form an integral part of these GTC. For further information please see the Privacy Policy.

IDIB aims to provide the fastest possible delivery. Please note that delivery times shown in the order confirmation are indicative and non-binding. Orders may be delivered in separate shipments, with shipping fees applied only once.

The goods are distributed through Swiss Post AG. Delivery is usually within 2 (two) working days (Monday to Friday). Orders placed on Saturday or Sunday are usually delivered the following Tuesday.

For orders above 100.00 CHF IDIB will offer PostPac Priority shipping free of charge. For orders below 100.00 CHF IDIB will charge 10.50 CHF (PostPac Priority shipping).

In the event of loss, damage or incorrect delivery of the shipment, Swiss Post AG is liable as indicated in the Swiss Post General Terms and Conditions (www.post.ch).

IDIB does not accept returns or exchanges for items that were not purchased directly from IDIB. Any requests concerning products purchased through an authorized partner must be directed to the original point of purchase. Licensed professional partners of IDIB maintain their own independent return and exchange policies. Products purchased from unauthorized websites, retailers, or other unauthorized sources are not eligible for return, refund, or exchange of any kind.

IDIB grants the customers the right to return products purchased from Imageskincaresuisse.ch within 14 (fourteen) days of receipt. It is not necessary to state a reason for the return. The time of dispatch of the goods is decisive for compliance with the deadline. A customer who wishes to exercise this right should inform IDIB of the decision to withdraw from the purchase contract within the above-mentioned period. The best way to do so is to contact IDIB at sales@idib.ch.

Returned products or packages will only be accepted if they are in good condition, i.e. undamaged, unused, unopened and in the original packaging. If the returned products are in unacceptable condition, no refund will be issued. The customer is responsible for paying the return shipping costs.

The return address is: IDIB GmbH – Viale Serfontana 10, 6834 Morbio Inferiore

The warranty terms of the product manufacturer apply. These are included with the products.

The products sold by IDIB on Imageskincaresuisse.ch are to be used as part of a skin treatment with the consent of the person being treated. Prior clarifications for the treatment are to be conducted by experts. IDIB accepts no liability for the use of the products supplied and does not provide any further warranty.

IDIB guarantees that the goods sold do not have any product defects at the time of transfer of risk. If a product defect is nevertheless discovered upon arrival of the goods, IDIB must be informed in writing within 14 (fourteen)) days at sales@idib.ch. The goods in question must be returned, in their original packaging with a copy of the invoice or of the delivery note, to IDIB GmbH – Viale Serfontana 10, 6834 Morbio Inferiore.

The warranty provided is valid exclusively for the replacement of goods.

IDIB strives to keep the product images and ingredient lists on Imageskincaresuisse.ch as accurate as possible. However, because packaging and ingredients are subject to change, IDIB cannot guarantee that these images and lists are complete, up-to-date, and/or error-free. For an accurate listing of ingredients in each product, the customer must refer to the product packaging. In any case, the customer is required to read the specific product information and instructions of use on the product packaging before use, particularly if they suffer from allergies or sensitivities, and to consult a healthcare provider if uncertain about product suitability.