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Terms of use

General

Use the Terms of Use page to clearly state what users and customers of your website can and cannot do when using your online store's services. This is a legal document that should be prepared with the help of a competent legal professional to ensure that all relevant information is included.

Generally speaking, the Terms of Use should list all the conditions of your service and provide warnings regarding misuse and/or incorrect use of your Terms of Use. If your service includes order delivery, returns, etc., you should include these relevant conditions in the designated sections. The content below is intended for use as a suggestion only. You will need to provide your own appropriate legal terms and conditions for the content below.

Place an order

Use this section to explain what happens when a customer places an order on your website. This should include what happens on your store's end (e.g., sending a confirmation email, checking with suppliers), and what the user should expect to see happen on their end as well.

Consider details such as order confirmation versus payment actually received, pricing, how and when users can cancel their orders, and how and when your store may refuse or cancel orders.

Shipping

This is where you should discuss the delivery options available in your store, the shipping process (if applicable), delivery times, factors that may delay delivery, package tracking, etc.

This section may be a good place to mention delivery restrictions and shipping disclaimers.

Returns & refunds

This is where you should discuss your store's return and refund policies. Think about the conditions customers will need to meet in order to make a return, detail the procedure, how long it will take, and indicate whether you offer a full refund or store credit.

This is a good place to list any disclaimer your store will have regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. the date of purchase, etc.